Shipping policy
🚀 Fast Shipping & Handling We know you want your gear fast. That's why we work hard to process all orders within 1-2 business days. You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
(Note: During holidays or high-demand sales, processing may take an extra day or two. We appreciate your patience!)
🚛 Free US Shipping (Limited Time Offer) To celebrate our grand opening, we are offering FREE Priority Shipping on all US orders! No minimum purchase required.
Promotion Period: February 1, 2026 – March 31, 2026
| Shipping Method | Estimated Delivery Time | Cost |
| Standard Shipping | [3 to 8] business days | Free |
Estimated delivery time includes processing and carrier transit time.
📦 Order Tracking Once your order ships, you’ll receive an email with a tracking link. Please allow 24-48 hours for the tracking info to update in the carrier's system. Didn’t receive a tracking email? Check your spam folder or contact us at support@lorezashop.com.
🛡️ Damages & Issues (Our Guarantee) We stand by our products. Although we pack every order with care, accidents happen during transit. If your item arrives damaged or lost, we will make it right. Please contact us immediately at support@lorezashop.com with your order number and a photo of the item’s condition. We will arrange a replacement or refund for you ASAP. (Unlike other stores, we won't make you fight the carrier alone!)
📍 Incorrect Addresses Please double-check your shipping address at checkout! We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us, we can reship it, but a re-shipping fee may apply.